This policy outlines our commitment to protecting the privacy of our future and current students who visit our websites and who register their details with us. For the purpose of this policy, the term “websites” shall refer to all websites owned by The Career Academy.
2. Scope of the Policy
This policy, personal information refers to information collected and relating to an identifiable natural person. An identifiable natural person refers to anyone that can be identified with a name, an ID number, has a location or has any other information that is specific to them. The use of the information collected shall be only limited to the purpose of providing education through our services.
3. How we collect data
The Career Academy collects personal data from entering in data from contact forms on our main websites, filling out information over the phone with one of our staff, updating personal information from our learning platform or through direct referrals through consent of the individuals.
Third parties are also involved such as lead generators who gain interest of prospectable students through social media, other online advertising or print material. The Career Academy purchases this information exclusively and has all exclusive rights to the information provided.
We may also collect personal information when you complete surveys, contests or promotions or request for support or other methods of communicating with our staff.
We also engage other education providers who offer services that we do not provide. This is explicitly stated on product pages on our websites.
Call records are also stored for a limited amount of time securely and is not available for any third parties other than the phone companies to access. Information collected from our phone providers include phone numbers of students, time duration of the call and call quality.
4. Information that we collect from our websites.
We use tracking cookies to see where the most interaction is on our websites so we can improve our product offering and services that we provide. We collect information from students predominantly through google services such as Google Analytics which provides information on the general location of where students are interacting with our website from, estimated age, what devices students are using and which pages students are clicking into and exiting our websites from. This information is generalised and does not provide specific private details to us.
We may partner with third parties to manage our content based advertising based off your browsing activity and searching based off cookies from other sites that may interest you. You may opt out from this from clicking the link below.
We partner with other websites to collect information specific to providing a better experience with our students such as call tracking statistics.
5. How we use your information
We may use the relevant information collected by you for the following purposes; providing a good quality of service, enabling you to access the services, process and complete transactions, product enquiries to send transactional messages such as promotions, surveys, updates in regards to your learning, contact you in regards to your payment information in cases of missed payments on a payment plan or to contact you with regards specific learning content.
We may request personal information If you sign up with a payment plan with The Career Academy, we provide companies that we partner with that offer financial services, your personal information such as your name, date of birth, contact details and payment information that you may provide to complete your transactions. The companies that we partner with are clearly labelled on our site on our check out page.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
6. Sharing of information
Third Party Service Providers
To maintain our promotional information, to provide services for our learning platform, to backup information or provide to upgrade our services, we may need to provide third parties access to this information. This is only limited to provide a better service for the above reasons.
Compliance with law
In certain situations, we may be required to disclose information with law enforcement agencies to meet law enforcement requirements. We may disclose personal information to be in compliance with subpoenas, court orders, legal processes or investigations to defend ourselves in legal claims. We may also use the information to protect ourselves in the case of fraud, accusations or claims brought to us by past, current or prospective students or companies. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person.
Defaulting with Payments
We may require sharing your personal information with a debt collection agency or between staff of The Career Academy to recover unpaid payments when it has been in breach of a signed contract.
We may request our students who are happy with our services to leave a review on our products with their consent. We may post this to our website for promotional reasons with the students name and testimonial. If you would like this removed, please email [email protected].
If you decide to refer a friend to us, we store their information in our database. Your friend may decide to not have their information in our database, it can be removed by emailing [email protected].
The our learning platform may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features. You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it.
With your consent to share
With your specific consent, we may share your information onto third parties.
7. Storage of Data
The data that we collect from students is securely stored on our cloud based server with the latest firewall technology. It is only available for a select few employees to access and is backuped and encrypted.
8. Communication preferences
By default by submitting your contact details to us under expressed consent, you are automatically subscribed to The Career Academy’s communications. We offer an unsubscribe function allowing you to unsubscribe from all marketing communication.
9. Retention of Personal Information.
Your Privacy Rights
Upon request we will provide you with information about your personal information. To request this information please contact us at [email protected]. You may either update update or change your account information in your online learning platform profile or by contacting [email protected] to update your personal information or credentials. To make a request to have personal information maintained by us returned to you or removed, please email [email protected] Requests to access, change, or remove your information will be handled within thirty (30) days.
An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us should email [email protected].
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected].
Additional Rights for EEA and Certain Other Territories:
• Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
• Right to object to processing: You may have the right to request that The Career Academy to stop processing your personal information and/or to stop sending you marketing communications.
• Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate).
• Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.
If you would like to exercise such rights, please contact us at [email protected].
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.